Welcome to Gurkha Watch! We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit www.gurkhawatch.com or purchase our timepieces. 

By using our website, you agree to this Privacy Policy. We keep things simple and transparent—no hidden surprises. 

🔍 What Information We Collect 

  • Personal Information You Provide: 
  • Contact Details: Name, email address, phone number, shipping and billing addresses 
  • Payment Information: Credit card details, Mastercard, PayPal, Ime pay, phone pay eSewa or bank transfer information (processed securely by our payment partners) 
  • Account Information: Username, password, and order history if you create an account 
  • Communication: Messages, reviews, feedback, or inquiries you send us 
  • Information Collected Automatically: 
  • Device & Browser Data: IP address, browser type, operating system, device identifiers 
  • Usage Data: Pages visited, time spent on site, products viewed, click patterns 
  • Location Data: General location based on IP address for shipping and customs purposes 
  • Cookies: Small data files that help us improve your experience (see Cookies section below) 

Legal Compliance: Privacy Policy (international ecommerce act and Nepal law) 

🎯 How We Use Your Information 

We use your information to: 

  • Process Orders: Complete purchases, arrange shipping, send confirmations and tracking details 
  • Customer Service: Respond to inquiries, handle returns, resolve issues 
  • Account Management: Create and maintain your account, save preferences 
  • Payment Processing: Securely process transactions through Mastercard, PayPal, eSewa, phone pay, Ime pay, stripe and bank transfers 
  • Marketing: Send promotional emails about new collections, special offers, and Gurkha heritage stories (only if you opt-in) 
  • Website Improvement: Analyse usage patterns to enhance user experience and product offerings 
  • Legal Compliance: Fulfil legal obligations, prevent fraud, protect our rights 

🔐 How We Protect Your Information 

  • We take security seriously and use industry-standard measures to protect your data: 
  • Secure payment processing through trusted partners (Stripe, PayPal, Ime pay, phone pay, eSewa and banks transfer) 
  • Encrypted data transmission (SSL/TLS) 
  • Restricted access to personal information 
  • Regular security assessments 

Important: While we implement strong security measures, no system is completely secure. You use our website at your own risk. 

📧 Marketing Communications 

We’ll only send you promotional emails if you opt-in. Every marketing email includes an unsubscribe link. 

  • To opt-out: 
  • Click “Unsubscribe” in any marketing email 
  • Email us at info@gurkhawatch.com 
  • Update preferences in your account settings 

Note: You’ll still receive order confirmations and important account updates even if you unsubscribe from marketing. 

👤 Your Rights & Choices 

You have the right to: 

  • Access: Request a copy of your personal data 
  • Correction: Update inaccurate or incomplete information 
  • Deletion: Request deletion of your data (subject to legal requirements) 
  • Opt-Out: Unsubscribe from marketing communications 
  • Data Portability: Receive your data in a common format 

To exercise any of these rights, contact us at info@gurkhawatch.com 

🤝 Sharing Your Information 

We only share your information when necessary: 

Service Providers: 

  • Payment Processors: Stripe, PayPal e Sewa, Ime pay, phone pay, and banks transfer for secure payment handling. 
  • Shipping Partners: Courier services to deliver your orders 
  • Website Hosting: Our hosting platform to operate the website 
  • Email Services: To send order confirmations and marketing (if opted in) 

Legal Requirements: 

  • To comply with international ecommerce act and Nepal laws and regulations 
  • To respond to legal processes (court orders, subpoenas) 
  • To protect our rights, property, or safety 
  • To prevent fraud or illegal activity 

We never sell your personal information to third parties. 

🍪 Cookies & Tracking 

We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us: 

  • Remember your preferences and cart items 
  • Keep you logged into your account 
  • Understand how you use our website 
  • Show you relevant products and offers 

Managing Cookies: 

You can control cookies through your browser settings. Blocking cookies may affect website functionality. 

  • Chrome: Settings → Privacy → Cookies 
  • Firefox: Options → Privacy → Cookies 
  • Safari: Preferences → Privacy → Cookies 
  • Edge: Settings → Privacy → Cookies 

📧 Marketing Communications 

We’ll only send you promotional emails if you opt-in. Every marketing email includes an unsubscribe link. 

🌍 International Customers 

Gurkha Watch operates from Nepal and UK. If you’re ordering from outside Nepal: 

  • Your data may be transferred to and processed in Nepal and UK 
  • We comply with international ecommerce act and Nepal’s data protection laws 
  • Your country’s privacy laws may be different from our international ecommerce act and our laws some countries. 
  • You’re responsible for customs duties and import taxes 

🔄 Data Retention 

We retain your information for as long as necessary to: 

  • Fulfil your orders and provide customer service 
  • Comply with legal, tax, and accounting requirements 
  • Resolve disputes and enforce our agreements 
  • After this period, we securely delete or anonymize your data. 

👶 Children’s Privacy 

Our website is not intended for anyone under 16years old. We don’t knowingly collect information from children. If we discover we’ve collected data from a child, we’ll delete it immediately. 

🔗 Third-Party Links 

Our website may contain links to social media or other websites (Facebook, Instagram, etc.). We’re not responsible for their privacy practices. Please review their privacy policies before sharing information. 

📝 Changes to This Policy 

We may update this Privacy Policy from time to time. Changes will be posted on this page. For major changes, we’ll notify you by email. 

Your continued use of our website after changes means you accept the updated policy. 

📞 Contact Us 

Questions about your privacy? We’re here to help! 

Email: info@gurkhawatch.com 

Nepal Office: 

Phone: +9779813117872 

Address: New Road, Kathmandu, Nepal 

Governing Law: This Privacy Policy is governed by international ecommerce act and laws of Nepal. 

Effective Date: December 28, 2025 

Not just time, we protect your privacy too. fill legal obligations, prevent frauds, protect our rights  

Thank you for trusting Gurkha Watch with your information. 

Not just time, we protect your privacy too.